Frequently Asked Questions
As much as possible, try to reply to all reviews posted, but especially the negative reviews. According to the study, as soon as hotels start responding to...
Mon, 26 Aug, 2019 at 6:03 PM
Your hotel’s reputation score is a key indicator that measures guest satisfaction based on the reviews you collect on the Xperium by RepUp Dashboard. The Re...
Thu, 25 Jul, 2019 at 10:17 AM
While reading a review if you wish to discuss a particular negative section, you can create an issue directly from the review. Once you click on th...
Thu, 12 Sep, 2019 at 12:30 PM
The reply templates are created to help you save your time to respond to the reviews. Using this feature you can have multiple templates designed where the ...
Thu, 26 Dec, 2019 at 6:15 PM
The person who has the admin control of the property will have the access for creating an issue. The admin can further grant this privilege to any other tea...
Fri, 30 Aug, 2019 at 5:45 PM
Yes, the reply template can be edited. Please follow the below steps: Login to your Repup dashboard. Click on the username from top right corner. C...
Mon, 26 Aug, 2019 at 6:15 PM
Once the issue is created, the people involved in the issue would be notified via email and can internally discuss upon the concern mentioned by the guest i...
Fri, 30 Aug, 2019 at 5:54 PM
No, the option to reply to reviews of TripAdvisor or zomato restaurants is not available.
Mon, 26 Aug, 2019 at 6:06 PM
When the issue gets resolved after discussing internally, one may close the issue to differentiate between the resolved issues and the pending issues. T...
Fri, 30 Aug, 2019 at 5:59 PM
It won't be possible to edit or remove the reply from the RepUp dashboard. However, you can login to the respective OTA extranets and make the changes i...
Mon, 26 Aug, 2019 at 6:08 PM